100% Satisfaction Guarantee
At Kubai, we are committed to guaranteeing your 100% satisfaction and happiness. We certainly hope you love your new Kubai products, that's why all our range is backed by our manufacturer and come with the comfort of a 90 days 100% Satisfaction Guarantee.
If you have any questions or problems, please contact us first and we will try to help in any way we can at so our team can help you resolve the issue.
Our returns and refunds policy
1. You changed your mind
This is absolutely fine. Reach out to us by email at to tell us that you wish to return the item and why. You must then return the item to us (at your cost) in perfect unused condition within 90 days of receipt . Make sure you get proof of postage, and suitable insurance to cover the cost of the goods. Upon receipt we will issue you with a full refund.
2. Goods not as described
We are doing our best to ensure that the description of our items is accurate, and we include as many photos as we can, so you are sure of what you are purchasing. However, if the item is not as described, please contact us within 90 days of receipt, and we will then arrange to collect the parcel at our cost, and issue you with a full refund.
3. Goods faulty / damaged
All Kubai items are hand made. All products are quality checked before we send it out. In the unlikely event your item is delivered faulty or damaged, we will send you out a replacement part at our cost. Just contact us to describe the fault and we will resolve it as quickly as possible.