Kubai Frequently Asked Questions
Up to what age do you recommend for this kit?
Babies from 0 - 24 months will easily fit one hand and a feet, but the kit can be used even for older babies.
How to prevent the clay from cracking?
We recommend kneading properly the clay for 3-5 minutes. This is very important. It ensures all the oils are evenly mixed and will prevent cracking. Your clay will crack if you don’t knead it properly.
How do I put the clay into the frame?
We suggest to insert the desired amount of clay (once kneaded) into the dedicated section of the frame and use a mug or rolling pin to GENTLY roll to desired thickness. Apply a small amount of skin cream or oil to baby’s hands and feet. This will prevent skin from drying out. Press baby’s hand and feet gently but firmly into the clay. Leave the clay to dry for at least 48 hours in a cool, dry area in direct sunlight before putting it together.
How do I know when it's dry?
Leave the clay to dry for at least 48 hours in a cool, dry area in direct sunlight before putting it together. You must dry the clay in full sun, not in a dark or damp spot as the clay will absorb moisture. You'll know when it's completely dry when it's very hard to the touch. Remember to keep the frame OPEN when drying, don't put on the glass cover until it's dry.
How do I get a good print?
It’s not always easy with babies to hold their hand steady for the print, so you might have to try several times. If you are not happy with the result, take the clay from the frame, knead the clay again and repeat the process. Open up baby’s fingers onto the clay, or gently wiggle their fingers open as you're pressing down on the clay. Otherwise, there's always nap time! Most of our customers don't have trouble with this though, so you should be fine.
Will the clay make my baby's skin dry?
No it won't but we suggest applying a small amount of skin cream or oil to baby’s hands and feet before placing into the clay. This will prevent skin from drying out. Make sure to clean baby's hand and foot with warm water and soap straight away.
Is the clay safe for my baby?
Yes it definitely is! It is completely safe and non-toxic, but we recommend not letting baby play with the clay unsupervised.
What is your warranty?
We are committed to guaranteeing your 100% satisfaction. We offer 90 days warranty on all Kubai products and would be happy to send a replacement in case of a defect. If there are any problems with your product, please reach out to us at email@example.com so our team can help you resolve the issue.
I have a question that wasn't answered here. Who can I contact?
You may reach us at firstname.lastname@example.org. We are more responsive by email and generally answer all inquiries within 24 hours.